Shipping policy

SHIPPING POLICY

Last Updated: July 23, 2026

At Saints Lottery, we are committed to getting your order to you as quickly and securely as possible. Every order is processed with care to ensure you receive high-quality products in excellent condition. By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Please read this policy carefully before placing your order.

ORDER PROCESSING

All orders are subject to review and approval before shipment.

Orders are typically processed within 2–7 business days after payment has been successfully received and verified. Processing times may be longer during periods of high order volume, holidays, product launches, promotional events, or circumstances beyond our reasonable control.

Business days are Monday through Friday and exclude weekends and recognized holidays.

Orders are not shipped on weekends or holidays.

Submitting an order does not guarantee same-day or next-day processing.

SHIPPING TIME ESTIMATES

After an order has been processed, estimated delivery times are as follows:

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if offered): 1–3 business days

International Orders

  • Estimated delivery: 7–30 business days, depending on destination, customs processing, and local carrier operations.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary.

SHIPPING COSTS

Shipping charges are calculated at checkout based on factors including:

  • Shipping destination

  • Carrier rates

  • Package weight

  • Package dimensions

  • Selected shipping method

Applicable taxes, duties, customs fees, or import charges are not included unless specifically stated during checkout.

ORDER CONFIRMATION

After placing an order, you will receive an order confirmation email.

This email confirms that your order has been received but does not guarantee acceptance or shipment.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

TRACKING INFORMATION

Tracking information is typically sent once your shipping label has been created.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Carrier systems occasionally experience delays in updating tracking information.

Saints Lottery is not responsible for carrier tracking delays.

SHIPPING CARRIERS

We reserve the right to select the shipping carrier used for each order.

Carriers may include, but are not limited to:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other regional or international shipping providers

Carrier selection may vary depending on destination, package size, shipping speed, and operational needs.

INTERNATIONAL SHIPPING

Saints Lottery proudly offers shipping to many countries worldwide.

International customers are solely responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Government fees

  • Other charges assessed by local authorities

These charges are determined by your country's customs agency and are outside of our control.

Failure to pay customs fees may result in delayed delivery, returned packages, or package destruction by customs authorities.

Saints Lottery is not responsible for these outcomes.

CUSTOMS DELAYS

International shipments may be delayed due to customs inspections.

Customs processing times vary by country and cannot be controlled or expedited by Saints Lottery.

Refunds or replacements will not be issued solely because an order is delayed during customs processing.

INCORRECT SHIPPING ADDRESS

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

Saints Lottery is not responsible for orders shipped to addresses provided incorrectly by the customer.

If an order is returned because of an incorrect or incomplete address:

  • Additional shipping charges may be required before reshipment.

  • Original shipping charges are non-refundable.

  • Refunds are not guaranteed.

If the order cannot be recovered from the shipping carrier, Saints Lottery is not responsible for replacing or refunding the package.

ADDRESS CHANGES

We cannot guarantee address changes after an order has been placed.

If your order has not yet entered production or shipment, we may attempt to update the address.

Once an order has shipped, address modifications are generally no longer possible.

LOST OR STOLEN PACKAGES

Once a package has been marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.

Saints Lottery is not responsible for packages that are:

  • Lost after delivery

  • Stolen after delivery

  • Delivered to the correct address but taken by another individual

  • Left unattended at the delivery location

If you believe your package was stolen, we recommend:

  • Checking with neighbors or household members.

  • Contacting the shipping carrier.

  • Filing a claim with the carrier if applicable.

  • Contacting local law enforcement if theft is suspected.

DELAYED SHIPMENTS

Occasionally, shipments may be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Natural disasters

  • Wildfires

  • Flooding

  • Customs inspections

  • Transportation disruptions

  • Labor strikes

  • Carrier delays

  • High shipping volume

  • Public holidays

  • Government restrictions

  • Internet or technology outages

Saints Lottery is not liable for delays caused by these circumstances.

UNDELIVERABLE PACKAGES

Packages may be returned to Saints Lottery if they are:

  • Refused by the customer

  • Unclaimed

  • Addressed incorrectly

  • Undeliverable by the carrier

If a package is returned:

  • We may contact you regarding reshipment.

  • Additional shipping charges may apply.

  • Original shipping costs are non-refundable.

  • Refunds are not guaranteed.

DAMAGED PACKAGES

If your package arrives visibly damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Clear photographs of the damaged packaging

  • Clear photographs of the product

  • A description of the issue

Failure to report shipping damage within the required timeframe may affect our ability to assist.

MULTIPLE SHIPMENTS

Depending on inventory availability, some orders may be shipped in multiple packages.

Customers will receive tracking information for each shipment when available.

No additional shipping charges will be assessed for split shipments initiated by Saints Lottery.

PREORDERS

If you purchase a preorder item, the estimated shipping date will be displayed on the product page whenever possible.

Preorder shipping dates are estimates only and may change due to manufacturing or supply chain delays.

If your order contains both preorder and in-stock items, we may ship the entire order together once all items are available unless otherwise stated.

SHIPPING RESTRICTIONS

We reserve the right to limit or refuse shipments to certain regions or countries due to:

  • Carrier restrictions

  • Legal requirements

  • International sanctions

  • Fraud prevention

  • Operational limitations

RISK OF LOSS

Ownership and risk of loss transfer to the customer upon delivery of the shipment to the address provided during checkout.

FRAUD PREVENTION

For security purposes, Saints Lottery reserves the right to:

  • Verify billing information

  • Request identity verification

  • Delay shipment pending verification

  • Cancel orders suspected of fraudulent activity

Customers may be contacted if additional information is required.

POLICY CHANGES

Saints Lottery reserves the right to modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this policy before each purchase.

CONTACT US

If you have any questions regarding your shipment or this Shipping Policy, please contact our customer support team through the contact information listed on our website.

Please include your:

  • Full name

  • Order number

  • Email address used for the order

  • Description of your question or issue

Providing complete information will help us assist you as quickly as possible.

Thank you for shopping with Saints Lottery. We appreciate your support and are committed to delivering your order safely and efficiently.