Refund policy

RETURN & REFUND POLICY

Last Updated: July 23, 2026

Thank you for shopping with Saints Lottery. Every product is created with care, and we strive to provide high-quality apparel and accessories to every customer. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Return & Refund Policy.

This policy exists to protect both our customers and our business from fraud, abuse, and misunderstandings. Please read it carefully before making a purchase.

ALL SALES ARE CONSIDERED FINAL

Due to the limited nature of many of our products, inventory management, and quality control standards, all sales are considered final once an order has been placed.

We do not offer refunds or returns because:

  • You changed your mind.

  • You ordered the wrong size.

  • You no longer want the item.

  • The item did not meet your personal expectations.

  • You found the item elsewhere.

  • The shipping time was longer than expected (provided it falls within our stated processing and shipping estimates).

  • You entered an incorrect shipping address.

  • You failed to read the product description before purchasing.

Customers are responsible for reviewing product descriptions, sizing information, and order details before completing checkout.

EXCEPTIONS

Although all sales are final, we understand that mistakes occasionally happen. We may offer a replacement or store credit in the following situations:

  • You received the wrong item.

  • Your order arrived with a manufacturing defect.

  • Your order arrived damaged due to an issue that occurred before delivery.

  • You received the incorrect size due to our fulfillment error.

Approval of any exception is at the sole discretion of Saints Lottery.

DEFECTIVE PRODUCTS

We stand behind the quality of our products.

If you believe you received a defective item, you must contact us within 7 calendar days of the package being marked as delivered.

Your request must include:

  • Your order number

  • Full name used for the order

  • A detailed description of the issue

  • Multiple clear photographs of:

    • the entire item

    • the defect

    • the product tag

    • the shipping packaging (if applicable)

Failure to provide sufficient evidence may result in denial of your request.

Normal wear and tear does not qualify as a manufacturing defect.

WHAT IS NOT CONSIDERED A DEFECT

The following are not considered manufacturing defects:

  • Minor loose threads

  • Slight variations in color due to monitor or phone displays

  • Small measurement differences (up to approximately 1 inch)

  • Fabric texture differences

  • Natural fading over time

  • Damage caused by improper washing

  • Damage caused by dryers or bleach

  • Shrinkage resulting from improper care

  • Damage caused after delivery

  • General wear from normal use

Each garment may have slight variations due to the production process. These differences are normal and do not qualify for a replacement or refund.

SIZING

Customers are solely responsible for selecting the correct size before purchasing.

Every product includes sizing information intended to help customers make informed decisions.

Because body types vary, Saints Lottery cannot guarantee a perfect fit.

We do not issue refunds or exchanges because an item does not fit as expected.

Please compare your measurements with our size guide before placing your order.

LIMITED RELEASES

Many Saints Lottery products are produced in limited quantities.

Because of this, replacement sizes or identical items may no longer be available.

If an approved replacement cannot be fulfilled due to inventory limitations, Saints Lottery may, at its sole discretion, offer:

  • Store credit

  • A replacement with a comparable product

  • A partial refund

No customer is guaranteed a replacement item if inventory has sold out.

SHIPPING

Once an order has been shipped, Saints Lottery is no longer responsible for shipping delays caused by:

  • Weather

  • Customs inspections

  • Postal service delays

  • Carrier delays

  • Holidays

  • Natural disasters

  • Incorrect shipping information provided by the customer

  • Lost packages caused by incorrect addresses

Estimated shipping times are estimates only and are not guaranteed delivery dates.

INCORRECT SHIPPING ADDRESS

Customers are responsible for entering the correct shipping address.

If an incorrect address is provided:

  • Saints Lottery is not responsible for lost packages.

  • Orders returned to us due to an incorrect address may require additional shipping fees before being reshipped.

  • Refunds will not be issued because of customer-entered address errors.

Please double-check your information before completing checkout.

REFUSED OR UNCLAIMED PACKAGES

If a customer refuses delivery or fails to claim their package from the shipping carrier:

  • Original shipping costs will not be refunded.

  • Return shipping fees may be deducted.

  • A restocking fee may apply.

  • Refunds are not guaranteed.

ORDER CANCELLATIONS

Orders begin processing shortly after they are placed.

Because of this:

  • We cannot guarantee cancellations.

  • Requests to cancel an order are evaluated individually.

  • Once production or fulfillment has begun, orders cannot be canceled.

Submitting a cancellation request does not guarantee approval.

FRAUD PREVENTION

To protect our customers and our business, Saints Lottery reserves the right to deny refunds, replacements, or future purchases if fraudulent activity is suspected.

Examples include, but are not limited to:

  • False claims of missing items

  • Chargeback abuse

  • Repeated refund requests

  • Altered or manipulated photographs

  • Returning worn merchandise

  • Providing false shipping information

Accounts engaging in fraudulent activity may be permanently prohibited from purchasing from Saints Lottery.

CHARGEBACKS

Customers agree to contact Saints Lottery before filing a chargeback with their payment provider.

If a chargeback is initiated without first attempting to resolve the issue with us, we reserve the right to dispute the claim using available documentation, including:

  • Order confirmations

  • Tracking information

  • Delivery confirmation

  • Customer correspondence

  • Photographic evidence

  • Fraud detection records

Fraudulent chargebacks may result in account restrictions and refusal of future service.

RETURN CONDITIONS

If Saints Lottery authorizes a return under one of the approved exceptions, the item must:

  • Be unworn.

  • Be unwashed.

  • Have all original tags attached.

  • Be returned in its original packaging whenever possible.

  • Be free from odors, stains, smoke, deodorant marks, pet hair, makeup, or alterations.

Returned items that fail inspection may be rejected and shipped back to the customer at the customer's expense.

STORE CREDIT

When approved, Saints Lottery may issue store credit instead of a refund.

Store credit:

  • Has no cash value.

  • Cannot be transferred.

  • Cannot be exchanged for cash.

  • May only be used through the Saints Lottery website unless otherwise stated.

REFUND PROCESSING

If a refund is approved under one of the limited exceptions:

  • Refunds are issued only to the original payment method.

  • Processing may take 5–10 business days after approval.

  • Financial institutions may require additional processing time beyond our control.

Original shipping charges are non-refundable unless required by applicable law.

RIGHT TO REFUSE SERVICE

Saints Lottery reserves the right to refuse any return, refund request, replacement request, exchange request, or future order if we determine that the request violates this policy or appears fraudulent, abusive, or inconsistent with normal consumer practices.

Our decisions regarding eligibility for refunds, replacements, and store credit are final.

POLICY CHANGES

Saints Lottery reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any revisions become effective immediately upon publication on our website and apply to purchases made after the updated policy is posted.

Customers are encouraged to review this policy before every purchase.

CONTACT US

If you believe your order qualifies under one of the limited exceptions outlined in this policy, please contact our customer support team.

When reaching out, please include:

  • Full name

  • Order number

  • Email address used during checkout

  • Description of the issue

  • Supporting photographs (if applicable)

Providing complete information allows us to review your request as efficiently as possible.

Thank you for supporting Saints Lottery. We appreciate every customer and are committed to delivering quality products while maintaining fair and consistent policies for everyone.